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In Registry Editor, locate the following registry: As a precaution, back up the registry for restoration. Incorrect registry entries can cause serious system issues. Step 2: Remove cached identities in HKCU registryįollow this section's steps carefully. If the output contains the message "product key uninstall successful", close the Command Prompt window and go to Step 2.įor Shared Computer Activation (SCA), remove the tokens listed under %localappdata%\Microsoft\Office\16.0\Licensing. :::image type="content" source="media/reset-office-365-proplus-activation-state/product-key-uninstall-successful.png" alt-text="Screenshot of product key uninstalled successful in the command result.":::

Repeat the command until all keys are removed. In an elevated command prompt, set the correct directory by using one of these commands, based on your Office installation location:

You run ospp.vbs script from an elevated command prompt.

The user account you will use is a member of the Administrators group on the computer on which you run the script.

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If you want to run the script on a remote computer, the Windows firewall allows Windows Management Instrumentation (WMI) traffic on the remote computer.

If you installed the 32-bit version of Office on a 64-bit operating system, go to the Program Files (x86)\Microsoft Office\Office16 folder.īefore you run the ospp.vbs, make sure that: The ospp.vbs script is located in the Program Files\Microsoft Office\Office16 folder. You can use the ospp.vbs script to remove the Office 365 license. If you're trying to set up SCA on a computer, make sure to clean up existing keys first. If Shared Computer Activation (SCA) is enabled and running, you shouldn't see any product keys installed during the procedure.

#Turn on password reset office 365 license

Step 1: Remove Office 365 license for subscription-based installations

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To automatically perform all of the checks listed below and run the appropriate scripts needed to reset the activation state, you can download and run the Microsoft Support and Recovery Assistant. After a user is activated, multiple locations must be cleared to reset the application to a clean state. Another scenario is when enterprise organizations roam licenses or credentials to simplify the sign-in process. It's common for users to switch devices or for an enterprise to add or change M365 or O365 tenants. This article is written and maintained by Eric Splichal, Support Escalation Engineer and Matt Philipenko, Sr Premier Field Engineer. Reset Microsoft 365 Apps for enterprise activation state